At My Store, we specialise in the finest Australian beverages and understand that the logistics of shipping liquor are highly regulated. Our policy is centered on strict adherence to Australian liquor laws and a commitment to secure packaging for fragile items. We exclusively ship within Australia to maintain full compliance with all relevant state and territory regulations.
Mandatory Age Verification (18+)
All deliveries require an Adult Signature on Delivery (ASR). The recipient must present valid photo identification proving they are 18 years of age or older. This is a non-negotiable legal requirement. Our carrier partners are instructed to return the package immediately if a minor attempts to receive it or if an adult cannot provide ID.
(Shipping cost is €5.99 per order, with free shipping on orders over €35. Order processing time is 1-3 business days. Estimated delivery time is 3-5 business days post-dispatch.)
Detailed Order Fulfillment Process
Our 1-3 business day processing window is a critical time for compliance. During this period, we:
Verify the order against our internal Restricted Zone Database.
Securely package the fragile contents using vibration-dampening inserts.
Apply all legally required “Adult Signature Required” and “Fragile” labels.
This ensures the package meets all carrier and legal standards before dispatch.
Understanding Delivery Timelines
The 3-5 business days delivery estimate begins after the dispatch confirmation. This is an average timeframe. Customers should note that deliveries involving movement across Australia (e.g., from the Eastern Seaboard to Western Australia or remote locations in the Northern Territory) naturally incur longer transit times, potentially up to 7-10 days. We ask customers to track their parcels actively and understand that these extended times are necessary for safe, regulatory-compliant transport.
Shipping Fee Rationale
Our flat fee of €5.99 is a fractional cost of the specialized logistics required. The service includes the secure packaging, mandatory tracking, and the ASR service. We are pleased to offer free shipping for orders over €35 as a thank you, absorbing the remaining costs for our larger orders.
Packaging Standards: Protection Against Australian Distances
Given the immense distances within Australia, standard packaging is insufficient. We use reinforced, double-wall corrugated cartons for all shipments. This packaging is designed for optimal stackability and protection against impact and compression during extended transit. Our commitment to high-grade packaging minimizes the risk of breakage and ensures your product integrity is maintained.
Policy on Biosecurity and Packaging Materials
While we focus on local Australian beverages, we maintain high standards regarding biosecurity. All our packaging materials (cardboard, pulp, foam) are locally sourced, clean, and comply with the general import/export biosecurity standards, preventing any issues related to contamination or prohibited foreign materials, even though we only ship domestically.
Dispute and Damage Resolution
If an order is damaged in transit, customers must report the damage within 72 hours of receiving the package. We require clear photos of the damage to the packaging and the product. We will then process a replacement order at no extra charge, or issue a full refund, ensuring a swift and satisfactory resolution under our Transit Guarantee.